Iradimed Complaints Analysis

Top Offenders - October 2024 - YTD

101
Total Complaints
12
Root Causes
3
Key Categories
58%
Covered by Key Categories

80/20 Rule Analysis

The top 3 complaint categories account for 58% of all issues, providing clear targets for focused improvement, such as enhanced user training, improved confirmation processes, and stronger vendor management.

Primary Focus Areas

User Error (22.8%) and Not Confirmed (19.8%) complaints dominate. Consider enhanced user training programs and improved confirmation processes to address these root causes.

Supply Chain Impact

Supplier-related complaints (15.8%) suggest a need for enhanced vendor qualification and ongoing supplier performance monitoring programs.

Design & Manufacturing

Combined design and manufacturing issues account for 7.9% of complaints. Review design controls and manufacturing processes for continuous improvement opportunities.

Preventive Actions

Lack of PM (1.0%) and Human Error (5.0%) categories indicate opportunities for enhanced preventive maintenance and human factors engineering.

Iradimed Quality Management System - Complaint Status Dashboard